Telecommunicator-Academy
A 236-hour program designed to prepare individuals for employment within an Emergency 911 Telecommunications Center.
Course Description
The 48-hr Telecommunication Certification course provides participants with the entrylevel knowledge and skills to practice as an emergency services Telecommunicator (North Carolina certification course). Topics covered during this course will include civil liability, systems and equipment, overview of emergency services, communications resources, call reception, prioritization and resource allocation, broadcast techniques, rules and procedures, and a training practicum. Upon completion, students will be prepared for the certification process through the agency that will sponsor them.
The 164-hr remaining Emergency Dispatch courses provides the required skills and certifications to be successful in the Emergency 911 Center. Course work includes a combination of lectures and handson experience with a simulation console including phone call, radio broadcasting, and computer aided dispatch scenario-based exercises. Students will have opportunities to participate in real time scenarios while learning essential multi-tasking techniques.
Class begins January 23, 2023 and will run through March 09.2023
This academy also provides the student with 24 hours of realworld experience inside of a real 911 Telecommunications center.
Contact Information
Director - Fire Protection Technology/Emergency Management Programs
Health and Public Services Innovation Center
Email:
Rusty Graham
Phone: 828-327-7000
x4903