Campus Store - Refunds and Returns
Please read the Campus Store's refund and return policy carefully.
Protect Your Investment
NO RECEIPT - NO REFUND
Curriculum Textbooks
Textbooks purchased online or in store must be returned to the CVCC Campus Store by the specified return date listed on the receipt or posted online. Late start classes will have three days to return from the start of class with proof of schedule. If students have bought their books after the return period date and the class has already started, students will have three days from date of purchase for returns. Students must present the original sales receipt at time of return in order to receive a refund. All textbooks must be in new and resalable condition along with all components. Textbooks are not returnable if books have been written in or highlighted, shrink wrap has been removed, or pass code or CD has been opened or used.
Online Returns
Textbooks purchased online must be returned to the CVCC Campus Store or postmarked by the specified return date listed on the receipt or posted online. Late start classes will have three days to return from the start of class with proof of schedule. If students have bought their books after the return period date and the class has already started, their will have three days from the date of purchase for returns. Original receipt is required.
Contact campusstore@cvcc.edu if students have received the wrong items in their shipment or the merchandise was damaged.
Online Order Pick-ups
All refund policies apply on all orders that were placed online as in-store pickup. We will email students three times, to remind and notify of pick-up. Please email campusstore@cvcc.edu to cancel and/or refund your online order. Orders not retrieved after 30 days will be re-stocked, and no refund will be granted.
Continuing Education and Trade Books
Refunds of Continuing Education and trade books are five days from the date of purchase. Students must present the original sales receipt at time of return in order to receive a refund. All textbooks must be in new and resalable condition along with all components. Textbooks are not returnable if books have been written in or highlighting, shrink wrap has been removed, pass code or CD has been opened or used.
Supplies, Backpacks, Apparel, Gifts, Study Aides and General Merchandise
These items are not returnable.
Computers and Software
These items are not returnable. Computers may not be returned to the store for support. Please contact the manufacturer for all questions and support.
Refund Methods
The original sales receipt is required for all returns or refunds.
Credit card purchases will be refunded back to the credit card used for purchase. Financial aid or sponsorship charges will be returned back to the student’s account. Check and cash purchases will be returned by a check from the college business office, and may take up to three weeks to process.
Shipping costs are non-refundable.
Textbooks purchased from online retailers are subject to the vendors return and refund policies.
Important Dates
Visit the Hours and Events page for important dates, holiday and inventory closings, extended hours, and store events.