Event Details
Change
Change, Challenge & Innovation
October 21 | 10:00 am – 1:00 pm EST
We are proud to present the official learning program designed to help you and others in your organization succeed in these changing times by discovering a simple way to enjoy change and SUCCEED!
All attendees will learn techniques for coping with resistance, anger, denial and the acceptance of change. They will learn how to build systems and structures to navigate and orchestrate change, how to create commitment and benefits, as well as how to face the challenges and demands of change. In addition to the change process, Change, Challenge and Innovation! also addresses the issues of communication, conflict, power, stress and risk. By the session’s conclusion, all attendees will leave with the necessary skills to successfully carry themselves through the next maze of change that will inevitably occur in both their personal and professional lives.
The “Change, Challenge and Innovation!” Program Will Help You:
- Learn how to understand your organization's response to change
- Learn how to recognize the different types of change
- Learn how to prepare yourself and others for change
- Learn how to ensure cooperation by building teamwork
- Learn how to provide support while dealing with change
- Learn how to anticipate and manage resistance
- Learn how to use leadership to drive positive change.
- Learn how to develop a positive motivational climate
- Learn how to translate what you learn into immediate action
This course comes with the companion workbook "The Coast is Clear.”
Presented by: Wade Younger
Customer Service
Going the Wow!
November 11 | 10:00 am – 1:00 pm EST
Customer experience is what will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills“ are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. “WOW” gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage.
Going for the WOW! helps you
- Acquire the skills and confidence to deliver better, faster service
- Increase customer satisfaction
- Learn how to gain repeat business
- Know what customers expect
- Increase your credibility with customers
- Manage stressful situations more effectively
- Recognize the signals of customer irritation
Wade will cover
- The benefits of excellent service
- How customer service creates revenue
- Professionalism under pressure
- Developing mental strategies for remaining optimistic
- Internal customer service
- Managing customer expectations
- Personalized listening skills
- Dealing with difficult customers
- Understanding anger...applying emotion management tools
This course comes with the companion workbook “Going for the WOW!”
Presented by: Wade Younger
Motovating Others
“Ninety-five percent of American leaders say the right thing. Only five percent actually do it.”
December 02 | 10:00 am – 1:00 pm EST
How do we get employees to work better and smarter with a true commitment to their jobs? It takes more than traditional appraisals, threats of job loss, raises and other incentives. The need to achieve must come from the performers themselves and you can learn to instill this drive in them. Great leadership helps this. In the “I Need You to Jump!” session you will discover how to create a self-driven workplace. Get a clear understanding of what drives high achievement. Discover how to build and coach selfstarters. How to put the drive to succeed back in the hands of your staff. You’ll gain insight into what drives you and your staff to succeed...so you can turn this knowledge into positive action.
“I Need You to Jump” will help you:
- Gain insight into what motivates individuals to want to succeed.
- Build interpersonal and communication skills.
- Develop the skills that resolve team problems and reward behavior.
- Become a high-achieving coach for your team.
- Foster a workplace where people are motivated by ethical actions.
- Understand the complexity of motivation.
- Know the difference between Motivators and De-motivators.
- Recognize the impact of ethics, personality, and temperaments.
- Build a managerial style that successfully challenges people.
This course comes with the companion workbook “Fluorescent Leadership.”
Presented by: Wade Younger
Workplace Morale
Ambassadors and Assassins
Janurary 06 | 10:00 am – 1:00 pm EST
What does the Best Western, AT&T, FDIC, Transamerica and Rotary International have in common? If you said that they are five of today's most successful companies, you'd be right. But they are also examples of organizations where everyone chooses to bring energy, passion and a positive attitude with them each day and where people are truly connected to their work, to their colleagues and to their customers.
What is the Ambassador philosophy? It is about creating a workplace that is more interesting, playful, energetic and customer oriented. It consists of 5 key ingredients:
- Engage in Teambuilding - This is the most difficult one to do. It's about finding ways to have fun at work, so you become more energetic and you boost workplace morale.
- Encourage the Heart - If you make someone's day, it will have a big ripple effect on many people.
- Focus on Success - Be fully present. How many times do we talk on the phone and answer an email, or daydream while someone is talking?
- Construct Integrity - "There is always a choice about the way you do your work, even if there is not a choice about the work itself.“
- Eliminate the Assassins – Learn what and who the Assassin is and then systematically rid your organization of the biggest morale killer on the planet!
This session comes with the companion workbook “The Comeback Victory.”
Presented by: Wade Younger
Innovative Thinking
540 Vision
February 10 | 10:00 am – 1:00 pm EST
Have you ever wished you had a game changing idea? One of those Google, Facebook, or iPhone ideas that would change your life and the world around you? 540 Vision shows you how to generate innovative ideas and turn them into a reality.
But how do you translate a fantastic vision into something practical? How do you make sure you reap the benefits from it? How do you develop and nurture the mindset that takes you to the next level? Let 540 Vision be your guide to success!
Wade Younger shows you how to convert your groundbreaking idea into a money-making business reality. 540 Vision is about seeing the world around you differently. It’s about overcoming obstacles that can surface as you journey through the process. It’s about convincing people that your idea is worth their investment.
540 Vision is a cutting-edge, revenue generating guide that highlights concepts such as how to give your idea time to grow, how to assess and evaluate your idea, how to prepare arguments on behalf of your idea, and how to get support for your idea while selling your thoughts.
This course comes with the companion book “540 Vision.”
Presented by: Wade Younger
Diversity, Equity, and Inclusion
Mirror, Mirror on the Wall Show Me Where my Bias Falls
October 28 | 1:00 pm – 3:00 pm EST
When we speak of building a more inclusive environment in the workplace, oftentimes we look at the general assumed biases of the collective group or known biases of individuals. This session takes a deeper look at exploring our own internal biases – recognized or unrecognized, and how this self-assessment can impact effectively working with others. The session also allows participants a chance to bring forth the areas where they feel others may have bias toward them, with the approach of “I am more than my….”, as we build a culture that allows for transparency and vulnerability.
At the end of this session, attendees will:
- Define bias and view it from the lens of broader segmentation influences.
- Frame bias from a personal assessment and the impact on others in the work space.
- How we feel others may be biased toward us
- When we are the applicant
- When we are up for a promotion or other work opportunity
- Feeling excluded at work/lack of sense of belonging
- When you do not see “you” in programming or events
- Honest self-assessment about how our own biases toward others and strategies to mitigate them and tools for a more inclusive culture.
Presented by: Dr. Nicole Whitehead and Dr. Ashley Dugger
Security and Safety
Security and Safety in the Workplace
October 30 | 1:00 pm – 3:00 pm EST
Establishing an Emergency Operations Plan
This session will deal with the importance of a well-designed and implemented Emergency operations plan for your business. This session will cover a variety of emergency situations. This plan will better prepare your employees to respond when the emergency occurs. This session will help you recognize the pitfalls when developing and maintaining an emergency operations plan. The emergency operations plan will serve as your step-by-step instructions during the emergency.
Presented by: Steve Hunt, Past Commander of Police
Employment Law
Staying within the Law
Employer Do’s and Don’ts
November 19 | 1:00 pm – 4:00 pm EST
This session will address major employment law issues facing the workplace environment, including: application of the employment-at-will doctrine and its exceptions; employer liability for employee torts and crimes; workers’ compensation law; the employee right to privacy; the enforceability of non-compete agreements; equal employment opportunity; and other employment laws, including the Occupational Safety and Health Act (OSHA) and the Fair Labor Standards Act (FLSA).
The session incorporates a “case study” approach and addresses North Carolina, multistate, and federal law. Upon completion of this seminar, attendees should be well-equipped as managers to implement sound policies and practices designed to mitigate liability in the employment setting, and as non-supervisory employees to understand the vital importance of adhering to those policies and practices.
Presented by: Jeffrey Penley
For more information or to register, please contact us at
828.327.7000 ext. 4294 | jeversole@cvcc.edu.
You can also contact:
Keith Sipe | bsipe498@cvcc.edu
Susan Blake | sblake@cvcc.edu