Business Administration
Customer Service

Customer Service is a concentration under the curriculum title of Business Administration. This curriculum provides a broad foundation of communicatioin and interpersonal skills designed to prepare the individual for customer contact roles within a business organization.

Emphasized are concepts in retailing, credit and collections, resolving customer complaints, service followup, consumer law, and consumer behavior. Concepts include communicating effectively, using interpersonal skills, establishing credit worthiness, analyzing common accounting financial and credit documents, and operating a computer.

Employment opportunities include customer service representative, customer services manager, consumer relations, credit analyst, credit card specialist, credit and collection specialist, retail sales, accounts control analyst, administrative assistant, authorizations analyst, and telephone sales representative in both service and production oriented businesses.

Send e-mail to:
rmullis@cvcc.edu

Business Administration | Banking & Finance | Customer Service
Electronic Commerce | Operations Management