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BUSINESS & TECHNOLOGY TRAINING
Management, Supervisory & Leadership Training

Leadership Skills

CVCC offers programs for managers and frontline supervisors to develop the capabilities of the organization - individuals, processes, and systems - in order to execute and implement defined strategy. Without sophisticated and competent leaders at this level, organizations compromise their ability to succeed in today's competitive business climate. Each of the following 4-hour workshop topics focuses on developing skills that can help participants perform daily coaching and managing activities.

  • The Principles and Qualities of Genuine Leadership - Manager's Version
  • Providing Constructive Feedback
  • Developing Others
  • Giving Recognition
  • Planning for Performance Discussions
  • Clarifying Performance Expectations
  • Correcting Performance Problems
  • Conducting Performance Reviews
  • Leading Change
  • Leading Meetings
Accelerating Team Productivity 4-hour workshops are designed to help leaders focus teams on key results and outputs, build energy and momentum toward achieving goals, negotiate on the team's behalf, and handle difficult dynamics within a team that impact performance.
  • Building Team Pride and Purpose
  • Developing Team Agility: Day to Day Tools
  • Resolving Conflicts Within Your Team
  • Negotiating Resources for Your Team
As a result of the business environment in which they operate, new - and even tenured - supervisors frequently find themselves performing an awkward and uncomfortable organizational balancing act. The following 4-hour workshops address balancing their job responsibilities.
  • The Hallmarks of Supervisory Success
  • Delegating for Shared Success
Organizations get results when individuals are equipped with the appropriate skills and are energized to do the right thing at the right time. The following programs deliver results.
  • The Principles and Qualities of Genuine Leadership -foundational
  • Working Through Emotions and Conflict
    • 1. Addressing Emotions at Work (4 hours)
    • 2. Resolving Conflict with your Peers (4 hours)
  • Connecting with Others: Listening and Speaking
    • 1. Listening in a Hectic World (4 hours)
    • 2. Speaking to Influence Others (4 hours)
  • Problem Solving Results: Solutions, Improvements, and Innovations
    • 1. Connecting People and Processes (4 hours)
    • 2. Exploring Gaps, Causes, and Solutions (4 hours)
    • 3. Deciding on a Solution (4 hours)
    • 4. Making It Happen (4 hours)
  • Workload Management
    • 1. Identifying Work Priorities and Setting Verifiable Goals (4 hours)
    • 2. Managing Your Priorities (4 hours)
    • 3. Personal Strategies for Navigating Change (4 hours)
Contact: Susan Killian skillian@cvcc.edu
(828) 327-7000 ext. 4330

 

 
2550 US HIGHWAY 70 SE • HICKORY, NC • 28602-8302 • 828.327.7000
828.327.7000
Updated 06.18.2009: Web Administrator