BUSINESS & TECHNOLOGY TRAINING
Customer Service
CVCC provides programs that ensure stellar service takes its rightful place at the forefront of your efforts to achieve business results.
Strong customer relationships are essential to success in business today. And because customers - external and internal - actually want to be loyal to deserving organizations, such relationships hinge on the behavior of your service providers.
Each of the following topics can be covered in 4-hour workshops and provide foundational skills which instill behaviors for acknowledging and responding appropriately to a customer's human needs - behaviors that often make the difference between losing a customer and keeping one for a lifetime.
- Reaching Stellar Service
- Caring for Customers
- Healing Customer Relationships
- Dazzling your Customers
The following workshop topics provide the situational skills which help participants to master the important challenges of delivering stellar service.
- Guiding Customer Conversations
- Serving a World of Customers
- Teaming Up for Seamless Service
For customer service employees to fully develop their skills, they need the support of active coaches. The following topics provide the skills that coaches need to reinforce frontline service providers.
- Reaching for Stellar Service - Coaches Version
- Developing Others for Stellar Service
- Giving Constructive Feedback for Stellar Service
- Recognizing Others for Stellar Service
For more information about setting these up these classes for your company, please call 828-327-7000, Ext. 4330, or e-mail the Director.
