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828.327.7000

BUSINESS & TECHNOLOGY TRAINING
Customer Service

Customer service representativesCVCC and Development Dimensions International (DDI) partner to deliver Service Plus®, a one-day program designed to help businesses achieve superior levels of customer service. In this course, participants will learn essential skills to help eliminate customer defections & strengthen customer satisfaction & loyalty. This program provides a toolbox of skills for effectively & efficiently handling all types of customer interactions.

Skills learned in this course will help employees:

  • Think and act consistently to please customers by putting them at the heart of your organization
  • Create unprecedented levels of customer satisfaction and loyalty
  • Ensure repeat business from established customers, increase word-of-mouth referrals for your business, and inspire loyalty in new customers

CLICK FOR COURSE INFORMATION (PDF) 

To set up a class for your company, contact Susan Killian, Director of Business & Technology Training, at 828-327-7000, extension 4330 or skillian@cvcc.edu.

 

  

 
2550 US HIGHWAY 70 SE • HICKORY, NC • 28602-8302 • 828.327.7000
828.327.7000
Updated 10.01.2014: Web Administrator