BUSINESS & TECHNOLOGY TRAINING
CVCC and Development Dimensions International (DDI) partner to deliver Service Plus®, a one-day program designed to help businesses achieve superior levels of customer service. In this course, participants will learn essential skills to help eliminate customer defections & strengthen customer satisfaction & loyalty. This program provides a toolbox of skills for effectively & efficiently handling all types of customer interactions.
Skills learned in this course will help employees:
- Think and act consistently to please customers by putting them at the heart of your organization
- Create unprecedented levels of customer satisfaction and loyalty
- Ensure repeat business from established customers, increase word-of-mouth referrals for your business, and inspire loyalty in new customers
To set up a class for your company, contact Susan Killian, Director of Business & Technology Training, at 828-327-7000, extension 4330 or firstname.lastname@example.org.