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828.327.7000

BUSINESS OFFICE
Frequently Asked Questions


Q: When is tuition due?
A: Tuition due dates are published in the Semester Schedule posted on the CVCC website.  A due date reminder will also be emailed to your CVCC email account regularly prior to the beginning of the semester.


Q: Will I receive a bill in the mail now that I registered for classes?
A: We do not mail bills or statements.  Our primary method of communication is by CVCC email.  We recommend you check your CVCC email account regularly after you register for classes for important information from the Business Office.


Q: Will I receive a bill in the mail for my past due balance?
A: We do not mail bills or statements.  Monthly, we will notify students with past due balances to login to My Services and select "View my Account Statement".  this provides a detailed view of transactions for the past 365 days.  From there, you can "Make a Payment" and avoid our Collection Policy.  


Q: How do I know if my online payment was successful?
A: Once you submit your payment online, you will be forwarded to a confirmation page showing your receipt number and payment amount.  This is your official receipt.  An email will also be sent to your email account showing this information.

You can also verify your payment in My Services.  Select “My Account Summary” under the Student menu.  This will show your payments, as well as your current account balance.


Q: Can I make a credit card payment by phone?
A: Effective Fall 2008, the Business Office can no longer accept credit card payment by phone.  If you would like to make a credit card payment, please login to My Services.


Q: When can I sign up for the Payment Plan?
A: The payment plan is available from the first day of registration until the stated last day to pay.  You must be registered for classes in order to enroll in the payment plan.


Q: How do I enroll in the Payment Plan?
A: Enrollment in the payment plan is done entirely online using My Services.  To enroll, login to MyServices and select “Payment Plan Options (Nelnet Business Solutions)”.  You will need your 7-digit student ID number and credit card, checking or savings account information.  Please be sure to read the terms and conditions prior to enrollment.


Q: I enrolled in the Payment Plan.  Is that all I need to do?
A: Once you are enrolled in the payment plan, please check your email account regularly to ensure your down payment is drafted.  Once your down payment is drafted, you have successfully enrolled in the payment plan.  In the event your down payment is not successfully drafted, you will be notified by Nelnet Business Solutions via email.  If your down payment is not successfully drafted, you will need to re-enroll in the payment plan or make other payment arrangements. 

We recommend you check your email regularly until all payments have been drafted and your student account balance is paid in full.


Q: How do I make the next payment for the Payment Plan?
A: Payment will be automatically drafted from your credit card, or checking or savings account, monthly until your balance is paid in full.


Q: Can I make Payment Plan payments at the Business Office?
A: No.  Payments will be automatically drafted from your credit card or checking or savings account on the date selected.  If you make a payment at the Business Office, your account will still be drafted on the 5th or 20th of the month if you have a balance remaining.


Q: I enrolled in the Payment Plan and now I have canceled or registered for more classes, what do I do about the Payment Plan?
A: Your Payment Plan account balance will be adjusted by the Business Office after your next scheduled payment.  Please check your email regularly to ensure that this adjustment is made.  If you do not see it within one payment, please contact the Business Office.


Q: I am on the Payment Plan and decided to pay my student account balance early.  Will my payments automatically stop?
A: No!  You must notify the Business Office to stop your payment plan payments if you make additional payments outside of the payment plan draft dates.  This includes payments at the Business Office or payments made by financial aid.


Q: I applied for financial aid.  Why does it not show up in my account?
A: Financial aid will not appear on your account until your aid is processed by the Financial Aid office and you have received your award letter.  This can take anywhere from 6 to 10 weeks from application to award. 

In the meantime, you may consider paying in full or enrolling in the payment plan until you are awarded aid.  Once the aid is applied to your account, you will be refunded any credit balance. 


Q: I can I verify my financial aid has been applied to my account?
A: You can also verify your payment in My Services.  Select “My Account Summary” under the Student menu.  Your financial aid will show as “Financial Aid Remaining”.


Q: I dropped my classes.  Why do I still owe a balance?
A: Please see our Refund Policy.


Q: When will I receive my refund?
A: For cash, check, credit card, or money order refunds, you should receive your refund within two weeks of the date your payment created a credit balance on your student account.

For financial aid refunds, financial aid is not posted to your student account balance until after the add/drop period ends.  This is usually six weeks after the semester begins.  Once your aid is posted to your student account, you should receive your refund within 14 days. 


Q: Can I pick up my refund check?
A: No. Our policy requires us to mail your refund to the address on file.  You can verify the address we have on file using My Services.  Select “My Profile” under the Student menu.
If your address is incorrect, please contact Student Records to have it updated.


Q: What does “sponsored student” mean?
A: A sponsored student is one in which an outside agency (employer, government agency) is paying the tuition due by you directly to CVCC.  If an outside agency is paying any part of your tuition, please review the Sponsored Student Policies and Procedures.


Q: I have a past due balance.  Now what happens?
A: Please see our Collection Policy.


Q: I have a question and cannot get anyone to answer the phone!  Now what?
A: Please leave a message.  It is important that you leave a message so we can expedite assistance to you as quickly as possible.


 
2550 US HIGHWAY 70 SE • HICKORY, NC • 28602-8302 • 828.327.7000
828.327.7000
Updated 08.16.2011: Business Office