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828.327.7000

CAMPUS STORE

Returns and Refunds

Protect Your Investment

NO RECEIPT - NO REFUND


 

 

Curriculum Textbooks

Textbooks purchased ONLINE or IN STORE at the beginning of the semester must be returned to the CVCC Campus Store by the specified return date listed on the receipt or posted online. Late start classes will have three days to return from the start of class with proof of schedule. If you have bought your books after the return period date and the class has already started, you will have three days from date of purchase for returns. You must present the original sales receipt at time of return in order to receive a refund. All textbooks must be in new and resalable condition along with all components. Textbooks are not returnable if books have been written in/highlighted, shrink wrap has been removed, or pass code or CD has been opened or used.  

 

Continuing Education and Trade Books

Refunds of Continuing Education and trade books are five days from the date of purchase. You must present the original sales receipt at time of return in order to receive a refund.  All textbooks must be in new and resalable condition along with all components. Textbooks are not returnable if books have been written in/highlighting, shrink wrap has been removed, pass code or CD has been opened or used.

 

Supplies, Backpacks, Apparel, Gifts, Study Aides & General Merchandise

These items are not returnable.

 

Computers & Software

These items are not returnable. Computers may not be returned to the store for support. Please contact the manufacturer for all questions and support.


Refund Methods

The original sales receipt is required for all returns or refunds.

Credit Card purchases will be refunded back to the credit card used for purchase.  Financial Aid or sponsorship charges will be returned back to the student’s account.   Check and cash purchases will be returned by a check from the college business office, and may take up to three weeks to process. 

Shipping costs are non-refundable

Textbooks purchased from online retailers are subject to the vendors return and refund policies.

 
2550 US HIGHWAY 70 SE • HICKORY, NC • 28602-8302 • 828.327.7000
828.327.7000
Updated 07.18.2016: Bookstore