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Effective use of technology will be critical to the successful implementation of the CVCC 2017 – 2022 Strategic Plan. The Strategic Plan initiatives include providing technology to support academic excellence, enhancing community engagement through technology, and providing a technology-rich college environment. The Strategic Plan also requires development and implementation of a comprehensive technology plan that adequately supports the college’s programs and services.
The following tactical plan is intended to focus our technology efforts and technology resources on the development and delivery of technology services which will facilitate and support achievement of the Strategic Plan.
Each planned phase is contingent upon available funds for each academic year. CVCC Administrators will prioritize spending according to need and available funds. All unfunded phases are listed as (Contingent upon funding).
Review technology related policies and update as necessary. Policies should address acceptable use of technology resources, security/privacy of sensitive information, and compliance with applicable laws and regulations. Develop processes/methods to ensure policies are effectively communicated to the college community and effectively enforced. The Chief Operations Officer shall be the person with primary responsibility for completion of this plan component. Additional funding is not considered a significant requirement for implementation of this plan component. (ongoing).
|Phase||Start Date - End Date||Cost|
Student Function – Allows students to pay online, track financial aid, track loans, and budget.
|Spring 2017 – Spring 2018||$0|
Student Function – Degree tracking, Course planning, course scheduling, advising/approval workflows, and registration.
|Spring 2017 – Spring 2018||$0|
CVCC has purchased the Informer Web Reporting Dashboard Component which is an add-on to the current system. This software component allows individuals to pull specific data into a user-friendly report. (Ongoing)
Telecommunications wants to provide 100% coverage of classrooms with projectors and audio capabilities. Projection is the norm for the Education sector. Students need and expect visual and audio stimulation in the learning environments. As well as providing all rooms with this capability, we are in need of replacing about 1/3 of the projectors we currently have on campus due to age and poor performance. ($75,000, Contingent upon funding).
CVCC’s goal is to equip classrooms with the technology required for robust, state-of-the-art learning environments. Extensive research must be maintained to provide current technology to meet stakeholder needs. Such technologies include, but are not limited to, interactive high definition displays, BYOMD connectivity, as well as other specific needs to be determined by each department. Many classrooms already have state of the art technology however; there are still many classrooms that need displays attached to an instructional computer. More computer labs are also needed across campus and each must be maintained with the latest operating systems and hardware. This component should also include a plan for equipment life-cycle management. The IT Director, Chief Operations Officer and the Executive Vice President of Curriculum shall bear primary responsibility for implementation of this plan component. Additional funding will be a significant requirement for full/satisfactory implementation of this plan component (ongoing).
Leading the way also means creating a BYOD environment. BYOD allows the stakeholder to walk onto any of our sites and be able to connect wirelessly with high access speed and connectivity. BYOMD Policy approved (2017).
Along with BYOMD we need to look at the future of VDI. VDI is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralized server. Which means whatever instructional desktop is setup on campus will be able to be accessed off campus; saving students, faculty, and staff the cost of purchasing software at home (Ongoing).
CVCCs lab facilities on main campus are currently comprised of 37 seated computer labs, 3 labs of laptop carts, and numerous portable devices. On East Campus, there are 14 computer labs and 2 small carts of laptops. The Alexander Center and the Alexander Applied Technology Building have 8 labs (4 large, 4 small). Over the past 5 years expenditures have upgraded 70% of these labs to have at least an Intel Core 2 processor or higher. Budgeting is requested each year to try to create a computer hardware refresh cycle.
A 3-year replacement plan has been recommended for all labs in order to keep the machines as up to date as possible. This plan would move any machines that were at the 3-year stage to faculty/staff desktops for the 4th year and onto lower level labs for the 5th year. Funding would need to be secured in order to support this plan in an ongoing basis. With the timeframe proposed, 17 labs per year would have to be cycled in order to maintain the replacement plan. As of May 2017, state contract PCs, designed to meet the college’s needs, were $1000-$1200 per machine. Standard labs have 24 computers and 1 instructor station. With current sales tax rates, this would require a minimum expenditure of $27,000 per lab per year resulting in an ongoing purchasing budget of $495,900 for existing computer labs alone.
These are proposed plans which are contingent upon priority need and allotted funding. Each need will be evaluated within each year and funded according to the yearly budget.
|CAD 317 Math Lab||$45,000||Spring 2018|
|CAD 106 LAC||$25,000||Summer 2018|
|West Wing||$150,000||Summer 2018|
|CDC - (grant funded)||$100,000||Spring 2018|
|WW 116||$25,000||Summer 2018|
|WW 126||$30,000||Summer 2018|
|REP 202||$25,000||Summer 2018|
|REP 207||$25,000||Summer 2018|
|REP 208||$25,000||Summer 2018|
|REP 209||$25,000||Summer 2018|
|REP 276||$25,000||Summer 2018|
|REP 278||$36,000||Summer 2018|
The IT team is looking at moving toward a “Cloud” solution. Cloud computing is a style of computing in which dynamic servers are virtualized. Resources are then provided through the Internet. Users need not have knowledge of, expertise in, or control over the technology infrastructure "in the cloud" that supports them. This will drastically reduce the amount of new computers each year as the software will reside in the cloud and not have to be loaded on newer machines. The servers will need to be updated each year but at a fraction of the $495,900 proposed for replacing labs (Contingent upon funding).
Update: Currently CVCC has not been able to replace all the older machines due to lack of funding. With no budget allocation, the computer refresh project is a plan that has yet to take place.
Develop a formal training plan for technology services staff. This plan must include reliable estimates of funding needs for this training. The Director of Information Technology (IT) shall bear primary responsibility for implementation of this plan component. Some additional funding has been provided in the current year budget for this plan component. This plan component should include a recurring operational funding request. Currently the IT staff is enrolled in Microsoft Online Academy to increase their knowledge (ongoing).
Catawba Valley Community College utilizes Blackboard Learn as the primary distance education delivery portal. The North Carolina Community College System Office pays for the base Blackboard Learn system and the institution pays for the Content System, Community System, Managed Hosting, and Managed Host Support services. The Content System allows for a centralized management of course materials and resources used across multiple courses and sections. External vendor resources can be distributed at the course level or across the entire system allowing access for instructors and students to textbook materials or other platforms, such as, e-text readers, Person MyLabs, Cengage Mindlinks, or McGraw-Hill Connect seamlessly and efficiently. The Community System allows for user-driven collaboration and sharing within and outside the institution through various modes including linking to popular social media websites. The Community System also provides an ever expanding document repository which grants the ability to instructors to store all types of files which can be linked back to any course without having to upload the document multiple times across sections. Managed Hosting provides the physical infrastructure which houses the institution’s Blackboard Learn production and testing instances on a server cluster of three physical servers with redundant links. The physical servers are housed in a secure location in northern Virginia and provide industry standard power management and failover procedures. Managed Host Support services provides continual and on-going support for Blackboard Learn and add-ins in the way of service pack upgrades and module updates. Support is available through a ticket system, email, or phone twenty-four hours a day / seven days a week by on-site triage teams. CVCC is in the last two-years of a five-year contract which began in 2014. For 2017-2018 the cost is $88,055, and for 2018-2019 the cost is $90,698.
CVCC utilizes Blackboard as its course management system platform. All courses, regardless of delivery method, contain a Blackboard component. Weekly training sessions are available for faculty and staff. Students receive Blackboard training during New Student Orientation. Blackboard is a vital part of CVCC’s educational continuity plan. Missed classes due to inclement weather, instructor illness, or some event precipitating college closure, are made up using the Blackboard.
OnBase captures documents in any format, manages the content, stores and organizes the documents then will deliver the documents as soon as they are needed so processes run fast and cost stay low. (Implemented in 2013.)
|Start Date||End Date||Cost|
|August 2013||Ongoing||$36,000 (ongoing cost)|
OnBase workflow module is an electronic document routing system that processes work more efficiently, quickly and accurately than traditional paper. Workflow streamlines business processes and is designed to accommodate change quickly. Documents can enter Workflow in a variety of ways, manually or via an electronic form completed via the Internet. Configurable rules and actions ensure that documents are distributed in a standard, controlled manner and that business rules and practices are followed.
|Start Date||End Date||Cost|
|January 2015||Ongoing||$32,800 (ongoing cost)|
Workflows listed below that are in process or are in the future.
This workflow will import the application from the CrossConnect server to OnBase. The application will then be indexed by the records department, entered into Colleague, then routed to the counselors. The counselors will have the students sign the Welcome Letter with a signature pad. The application will then be routed back to records for final admission.
|Start Date||End Date|
|April 2017||September 2017|
This software electronically captures signatures, allowing users to sign documents within OnBase.
This will get the workflow going in Student Services. They want to use signature pads for the students so that they can sign the Welcome Letters. This Interface has to be purchased in order for the signature pads to be used.
This workflow will import transcripts into OnBase, send an email to the Deans/Dept Heads, and then route the form to Jessica – for her to input the information into Colleague.
|Start Date||End Date|
|June 2017||July 2017|
(The reason this took so long, I was waiting on HR to decide who was going to index and enter information into Colleague)
Travel, Payroll, Financial Aid, Ticket System and Security Audit
This software provides workers with easy access to OnBase documents and processes at their convenience while on the go. OnBase Administrators can unlock users; configure ad-hoc tasks within workflow queues.
This software gives organizations immediate visibility into system and business health. Users can create and share dashboards – highlighting business data most important to them – without the need to engage IT resources. Dashboards present data in a variety of graphical formats including charts, graphs, scorecards, maps and more. Interactive features then allow users to easily monitor performance and analyze trends in real-time. Quickly view and interpret relevant data and make proactive business decisions with Reporting Dashboards.
CVCC’s server farm is using Gigabit Cisco C3560X and Gigabit Cisco 3750 series switches. We have a Gigabit fiber connection from our core switch to each building. In places like CAD we have Gigabit fiber connection to each closet. In all our technology labs we have gigabit to the desktop. IT is looking at refreshing our switch infrastructure with HP ProCurve switches to save money by not having to pay reoccurring SmartNet contracts for older switches. ProCurve switches come with a lifetime warranty and support. Over the past year IT has installed Gigabit HP switches in CAD104, 204, 304, REP231, REP120, REP140, WW123, WW116, Student Services, and Student Center.
Power distribution - Installed one UPS back-up power supply per network closet to protect network devices and supply uninterrupted power to switches. CVCC is looking at the possibility of a generator to the main bank of servers. A dedicated IT Generator which is dedicated to CVCC Server Farm is needed – Cost $80,000 (Ongoing).
CVCC has a Sonicwall NSA E5500 which does firewall protection, web filtering, and packet shaping protocols.
Virus protection: Virus protection software is updated daily. Detected viruses are reported to the entire IT group via email. None this year, all blocked from entry.
CVCC uses a Print Management Software package from Systel, Inc. A total of 300 devices are implemented across campus. These devices include desktop printers as well as Multifunction Printer/Copier/Scanner at key locations throughout the campus as well as each building possessing a high speed, high volume MFP unit. Along with this purchase came 4 print/copy vending stations for student use. (Ongoing).
CVCC installed 16 LED displays and a RiseVision information System across prime campus locations. The information displayed includes campus announcements, weather information, and security updates. Ongoing funding should be provided to increase the number of Information LCD Screens to new buildings and other designated entrances. The Chief Operations Officer shall be the person primarily responsible for completion of this component. Additional funding for software and professional expertise will be required to implement this plan component (continuing since Fall 2010).
Future needs (Contingent upon funding):
Future plans for CVCC TV Studio located in the CAD Building will include connections throughout campus for dissemination of informational programming, a direct connection to Charter Cable Systems for Government Channel programming and facilities to originate any and all original programming. All phases are contingent upon funding.
Phase I – rewiring and new equipment for CVCCs Closed-Circuit System. This would incorporate the 16 LED screens, an include an information system and control software for each campus. Current cabling between buildings would have to be upgraded and eventually replaced with fiber optic cable. Funding Needed - $100,000
Phase II – equipment for the New CAD TV Studio. This would need to include, studio lighting, microphones, studio cameras, etc… Funding Needed - $400,000-$450,000
Phase III – fiber optic cabling and a laser modulator system to be in place in order to connect Charter Communications with CVCC’s TV Studio. Funding Needed - $25,000 (very low priority, no dates of implementation planned)
Curent Access: CVCC maintains 3 levels of WiFi access: CVCC-Faculty Network, Staff Network, and a Guest Network. CVCC has a total of 3600 Aruba wireless controllers and 81 Aruba POE 802.11n WAPS. The majority of the access points are inside buildings and are spread for maximum coverage for the funds which have been made available to this point.
CVCC’s WiFi plan needs to accommodate the needs of CVCC’s clients (i.e. Students, faculty, staff and visitors). As the use increases, additional internal and external access points will be deployed to meet the needs of campus.
|Aruba and MCNC will conduct an indoor and outdoor site survey||Spring 2017|
|Upgrade CVCC’s current Aruba wireless control system||Spring 2017|
|Replace Current 100mb Cisco POE Switches with HP Gigabit POE Switches.||Spring 2017|
|Deploy 225 Indoor Aruba WAPSDeploy 225 Indoor Aruba WAPS||Summer 2017|
|Deploy 10 Outdoor Aruba Antennae’s||Summer 2017|
CVCC will continue to upgrade and add to the IP Phone system as the college grows and expands. The Director of Telecommunications shall be the person with primary responsibility for completion of this plan component.
Future Needs (Contingent upon funding):
Currently CVCC has five televisions with Rise Vision hardware. This provides a better signal as well as greater flexibility for displayed content. Telecommunications would like to deploy hardware boxes to every television on every campus. Though this will take some funding and collaboration with IT and Marketing, we believe this will provide an avenue of greater communication throughout campus. (estimated $12,000, contingent upon funding).
Carefully monitor and review systems, hardware, software, and other elements of technology. Emphasize planning to meet the programmatic and service needs of the college’s constituents.
Periodically review the financial requirements needed to implement this technology plan.
Enhance use of technology to communicate actively with business, industry, and student customers, including potential customers, about the opportunities provided by the college. This would include, but not be limited to, improved customer databases, kiosks, and use of electronic communication to actively distribute course announcements and schedules.
Develop a systematic technology training program for faculty and staff and ensure financial support for this program is included in annual planning.